Cancellations & Returns

What is Landscape Wizards Store’s return policy?

You can get a replacement of the product within 15 days of delivery at no extra cost ONLY If you received an already damaged  or defective physical product at the time of delivery.

How do I return a defective or damaged product for a new replacement?

Notify us of the damaged or defective product as soon as possible. In line with our 15 Day Replacement Guarantee, you have 15 days from the date of delivery to return the product for a replacement.

Please ensure that the product is returned in the original condition you had received it. We will send you a brand new replacement at no extra cost to you.

Items should be returned in the original condition you had received them at the time of delivery. Please understand that we cannot accept returns that falls under following instances:

  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any of our product items which has been used or installed
  • Products that were tampered after our delivery
  • Any damage to the glass protection caused after shipping
  • Any product that is returned without all original packaging and accessories, including the box, packaging if any, and all other items originally included with the product(s) delivered

How do I cancel an order?

You can cancel your order before the product has reached “processing” state. You can track the status online.Your entire order amount will be refunded.

Because these are high quality, expensive museum grade prints, we cannot accept cancellation of your order(s) that fall under following cases:

  • In case your product has already been shipped but has not yet been delivered.
  • In case if your product has already entered ‘processing’ state or has already been printed/matted/framed/ready for shipping.
  • Unfortunately, an order cannot be cancelled in case a delivery has already been made.

What are the modes of refund available after cancellation?

Once we have accepted your cancellation requests, please allow us 1-2 business days to refund your amount. Refund modes available are:

  • NEFT Bank Transfers
  • Cash Refund
  • Refund by Cheque

 

At landscape wizards, we always strive towards keeping our  customers happy by doing things beyond what is possible for us.

We hope you have a pleasant shopping experience with us!